Zammad is an advanced, open-source helpdesk system that doubles as an issue-tracking platform. It's a tool crafted with the user in mind, designed to streamline customer communication and support processes. Developed using Ruby and JavaScript, it offers a comprehensive approach to managing your business' support channels.
Features
With Zammad, you can bring together all your communication outlets such as email, chat services, phone calls, and various social media platforms like Twitter and Facebook into one user-friendly interface. It is among the few helpdesk systems that provide thorough full-text search capabilities which even extend to scanning attachments - allowing swift data retrieval from up to 40GB of data in less than three seconds.
Tailoring Zammad to your specific needs is made easy through its customization features. You can create unique overviews, formulate templates and text blocks, set triggers and filters or even generate custom fields. From its smart taskbar that enables simultaneous editing of multiple profiles or tickets to its robust reporting capabilities - Zammad truly stands by the Bavarian term it was named after which means 'together'.
