Chatwoot

Chatwoot is an open-source customer engagement suite offering a range of communication tools designed to provide seamless support experiences. It brings together multiple channels into a singular shared inbox for efficient team collaboration and customer interaction management.

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Chatwoot: Customer engagement platform. An open-source, self-hosted alternative to Intercom, Zendesk

Chatwoot is an open-source as well as cloud-based customer engagement platform. Manage all of your customer conversation channels from one place.

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Key Features

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• Omnichannel Inbox: Centralize communications from various channels such as email, live chat, social media, and messaging apps into one shared inbox.\n
• Automations: Automate repetitive tasks and workflows to streamline operations and enhance productivity.\n
• Team Collaboration: Work together with team members using features like private notes and shared inboxes to efficiently manage customer queries.\n
• Chatbots Integration: Connect with chatbot platforms like Rasa or Dialogflow to offload routine inquiries and focus on complex customer needs.\n
• Mobile Apps: Stay connected with customers on-the-go with Chatwoot's mobile applications for both Android and iOS platforms.\n
• Canned Responses: Quickly respond to common questions using pre-defined message templates to save time and ensure consistency.\n
• Customizable Pre-Chat Forms: Gather information from customers before starting a conversation to provide personalized support.\n
• Detailed Reporting: Monitor agent performance, conversation metrics, and customer satisfaction through comprehensive reports.\n
• Multilingual Support: Cater to a global audience by engaging customers in their preferred language.\n
• Data Privacy Compliance: Self-host Chatwoot on your servers to maintain data privacy and compliance with regulations like GDPR, CPRA, and HIPAA.\n

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Chatwoot Screenshots

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Suggested Developer Use Cases

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• Incorporate Chatwoot into e-commerce platforms for real-time customer support and sales assistance without building an in-house solution.\n
• Leverage Chatwoot's APIs for custom integrations within CRM systems for a unified view of customer interactions across different touchpoints.\n
• Utilize the automation features of Chatwoot to streamline client onboarding processes by triggering welcome messages and guiding new users through the platform.

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