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FreeScout is an efficient, resource-light and robust open-source help desk and shared inbox solution, built on the PHP Laravel framework. This software serves as a self-hosted alternative to HelpScout, putting you in full control, ensuring your privacy and freeing you from the constraints of other services.

Best open source help desk: Zendesk & Help Scout alternative


FreeScout is an excellent choice for those seeking a professional-grade customer support system without the associated costs of platforms like Zendesk or Help Scout. Its ease of use and cost-effectiveness make it an attractive option for businesses looking to provide responsive customer service on a budget.

One of the key features of FreeScout is its mobile-friendliness. It's fully optimized for mobile devices, ensuring seamless operation even on-the-go. It caters to diverse user base with its multilingual support which includes languages such as English, Croatian, Danish, Dutch, French, German, Japanese, Italian to Polish, Portuguese Russian Spanish Slovak Swedish.

With 2133 GitHub stars and the latest commit on 2023-07-17 the project looks healthy.