Request Tracker is an advanced system that offers company-grade solutions for logging, tracking, and resolving issues. Designed to meet the demands of both small and large-scale businesses, it ensures a seamless process of managing service requests and troubleshooting concerns effectively.
Intro
Features
In addition to its core functions, Request Tracker brings critical features that promote efficiency and collaboration within your team. It includes a customizable ticketing system that allows users to prioritize, categorize, and assign tasks conveniently. This feature aids in improving productivity as tasks are clearly defined and easily tracked.
Another notable highlight of the software is its email integration capability that enables automatic ticket generation from incoming emails. This eliminates manual entries which can be time-consuming and prone to errors. Moreover, being an open-source software, it gives users the flexibility to modify or extend its functionality according to their specific needs.
