iTop is a sophisticated software solution created by seasoned IT service professionals to manage the intricacies of shared infrastructures. This platform enables you to comprehend the ramifications of an incident or change on your assorted services and contractual obligations.
In terms of its customizability, iTop stands far ahead. The software is ready-to-use out of the box but also offers complete personalization to your unique needs and processes, without requiring any coding knowledge. This bespoke nature ensures that iTop seamlessly aligns with your business processes.
Conceptualized as an ERP for IT, iTop combines a shared referential and industrialized services to deliver optimum customer satisfaction. By establishing a comprehensive shared reference system, it ensures consistency across different elements of your IT infrastructure. Coupled with its ability to standardize services, it provides you with an efficient tool to enhance customer satisfaction.