Papercups is an open-source customer communication platform designed to offer a privacy-focused alternative to solutions like Intercom, Drift, and Zendesk. It integrates seamlessly with chat, email, Slack, and SMS, enabling you to streamline interactions with your customers.
One of the outstanding features of Papercups is its ability to integrate with the workspace tools you already use. There's no need to switch between platforms or log into separate dashboards. Whether you prefer Slack, your mobile app, or our dashboard – you can reply from there, making it easier than ever to keep track of customer conversations.
Additionally, Papercups puts a strong emphasis on customization. You have full control over your widget's appearance without the need for any coding skills. Easily change colors, greetings and text through a user-friendly interface. This ensures not only the functionality of your customer communication but also its consistency with your brand.